REFUND POLICY

Effective Date: 26th June, 2026

Welcome to My Flight Deck Prep (“we”, “our”, “us”).

These Terms & Conditions govern your use of our website and the purchase of our products and services. By accessing our website or purchasing from us, you agree to these Terms.

1. Our Services

My Flight Deck Prep provides aviation career preparation services, including but not limited to:

  • Professional Pilot CV preparation

  • Cover letter preparation

  • Airline interview preparation resources

  • Digital courses

  • Downloadable guides and templates

  • Other aviation career services

Our services are intended to assist pilots in preparing professional application materials and interview preparation resources.

2. No Guarantee of Employment

While we aim to provide high-quality resources and professional guidance, purchasing our products or services does not guarantee:

  • Employment

  • Interview invitations

  • Progression through recruitment processes

  • Job offers

Recruitment decisions remain solely with the hiring organisation.

3. Customer Responsibilities

You agree that any information you provide is accurate and truthful.

You are responsible for reviewing all application documents before submitting them to an employer.

4. Intellectual Property

All content available through My Flight Deck Prep, including:

  • Videos

  • Workbooks

  • Guides

  • Templates

  • Downloadable resources

  • Website content

is the intellectual property of My Flight Deck Prep unless otherwise stated.

Our content is provided for your personal use only.

You may not:

  • Copy

  • Share

  • Sell

  • Reproduce

  • Distribute

  • Upload

any part of our content without our prior written permission.

5. Digital Products

Digital products are supplied electronically.

Once access has been granted or a digital product has been downloaded, the product is considered delivered.

6. Course Access

Where applicable, course access is provided through our online learning platform.

We reserve the right to update course content from time to time to improve the learning experience.

7. Professional Services

For CV preparation, cover letters and application review services:

  • Turnaround times are estimates only.

  • Delivery timeframes may vary depending on workload or additional information required.

8. Pricing

All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

Prices may change without notice.

9. Limitation of Liability

To the fullest extent permitted by New Zealand law, My Flight Deck Prep is not liable for any direct, indirect or consequential loss arising from:

  • Use of our website

  • Use of our products

  • Recruitment outcomes

  • Employment decisions made by third parties

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We will never sell your personal information to third parties.

11. Consumer Rights

Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand legislation.

12. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Contact

My Flight Deck Prep

Email: hello@myflightdeckprep.com

Website: www.myflightdeckprep.com

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